Use case · E-commerce
Turn every shopper conversation into revenue
NexTalk's AI chat answers shopper questions before checkout, handles order and return questions, and covers nights and weekends without adding headcount. From $19.99/mo flat.
24/7 AI coverage
On the schedule you set per widget: nights, weekends, holidays.
About 2 minutes
To go live: one line of code on your store.
$19.99/mo flat
Pro plan for up to 10 agents, no per-seat fees.
Everything your e-commerce support needs
Four common support flows, ready to set up in minutes.
Pre-checkout questions
Shoppers who hesitate before buying can ask about shipping, sizes, stock or discount codes and get an answer on the spot, 24/7, instead of leaving to search for it.
Order tracking and status
Customers ask “Where's my order?” all day. The AI explains your shipping times and tracking steps from its instructions, and hands the chat to an agent when a specific order needs checking.
Product recommendations
Describe your catalog in the AI's system prompt. Shoppers get recommendations in a real-time conversation, without extra staff.
Returns and refunds
Handle return requests, refund policies and exchange questions through AI chat. Reduce ticket volume, speed up answers, and keep customers happy.
Bring your own AI
Choose your AI model, or use all of them
NexTalk supports Claude, GPT, Gemini, Llama and Qwen in a single product. Use the best model for each widget. Intercom and Tidio ship their own assistants (Fin and Lyro) instead.
- Claude
- GPT
- Gemini
- Llama
- Qwen
All model families on the $19.99/mo Pro plan, with your own API key
Live in under 5 minutes
No developers required for the basic setup.
- Sign up free, no credit card required
- Install the NexTalk widget on your store (1 line of code)
- Connect your AI model (Claude, GPT, Gemini or Llama)
- Write your FAQs, catalog basics and return policy into the AI's system prompt
- Go live and watch your support tickets drop
Why not Intercom or Tidio?
Intercom
$85/seat/mo + $0.99 per AI outcome
Advanced plan. Fin is Intercom's own AI; costs scale with team size.
Tidio
$56.67/mo (Growth + Lyro AI)
Lyro AI is billed per conversation.
NexTalk
Our plan$19.99/mo flat
Your key for any of 5 model families. No per-seat fees.
Public list prices checked on June 1, 2026, for a team of 10 agents. Competitor prices change often; check their pricing pages before deciding.
Ready to automate your e-commerce support?
Start free today. No credit card. No commitment.
Free plan available forever. Paid plans from $9.99/mo. Cancel anytime.
- 2-minute
setup - Your AI,
your key - Human
handoff - Real-time
team inbox